Archive for February, 2012

Customer Help Desk Portal Announcement

February 29, 2012 Leave a comment

Dear all Stakeholders,

Customer service and Support had always been and will always be the top business priority for eresource. It has been our constant efforts to deliver and render services on time, on target and at the location parameter.  The eresource team has been working consistently to improve our customer service and we are glad that despite the exponential growth of eresource since last few years, the support has only improved better and better by each passing year.

Till now the support request were logged either on phone or through emails or through distributed help desk software. Given this different mode of support log, although the support were rendered on-time, often the customers had difficulties tracing and monitoring the status of support requests logged and support requests pending. We now have decided to solve this shortcoming by introducing a more reliable support request method.

The launch of our online HELPDESK portal has become a more sophisticated way for support request for our esteemed customers. This online help desk is a centralized system integrated with the project Management Solution (PMS) of eresource. All support requests logged by our customers will now have a unique Ticket number. The ticket number will be traceability code for the support log. All support requests logged by our customers will be automatically updated in the Project Management system of eresource.

Customers will also intimated through a notification on their cell phone regarding the support request as well as after the support request has been attended with their respective ticket number. This cell phone updates will be an additional facility to the normal notification on their email account.

Customers will be provided with separate username and password to log and track support tickets on the ONLINE Help Desk portal  The online help Desk portal will be launched no 1st March 2012. eresoure customer support team will  e-mail  your respective Login ID and Password shortly.

This helpdesk is one more proof that we treat our customers like King. Yes, for us customer is always the King.

Thank you for all the support rendered to serve you better.

Sudheer Nair
Eresource Infotech Pvt Ltd

Categories: Sudheer's Blog